Client care

Returns & exchanges

Thirty days to change your mind, with the return postage on us.

The short version

  • 30 daysFrom delivery, for a full refund.
  • Unworn, with its certificateIn its original packaging — the certificate matters.
  • Postage on usAn insured, prepaid label, the same working day.
  • No feesNo restocking fee and no minimum order value.

Three things we cannot take back

  • Engraved pieces — once your words are inside, it cannot be sold to anyone else.
  • Bespoke commissions — a piece designed to your brief is yours alone.
  • Pierced earrings once the seal is broken, for hygiene reasons.

None of these limits your rights if a piece arrives faulty or is not what you ordered. A piece we resized for you can still be returned within the same thirty days.

Starting a return

  1. 1Write to usSend your order number — please ask before you post anything.
  2. 2Get your labelWe send an insured, prepaid label the same working day.
  3. 3Pack it plainlyUse the original box if you have it, write nothing about jewellery outside, and keep the proof of postage.
  4. 4Your refundWe inspect it within two working days and refund the same day it passes; your bank takes 3–10 working days to show it.

Resizing instead

Every piece includes one free resize within 60 days of delivery. A ring or wedding band within one size of the size you ordered is resized; a bigger change is remade at the new size, in about 10–15 days. Bracelets and necklaces are remade in the new length, also about 10–15 days, and a pendant gets a new chain. A remake counts as the free resize. If the size is the only thing wrong, ask for a resize and keep the piece you chose.

If something is faulty

Tell us and we will put it right — repair, replacement or refund, whichever you prefer. A manufacturing fault is our responsibility for as long as you own the piece.

Cancelling

An in-stock order can be cancelled any time before it ships, at no cost. A made-to-order piece can be cancelled until we cut metal; after that, ask and we will tell you honestly where yours has reached.

Ready to start a return?

Send us your order number and we will take it from there.

Contact us