Client care
Shipping & delivery
Free and insured in both directions on orders and returns, with no minimum spend.
The short version
- CostIncluded on every order, to you and back again.
- CarriersFedEx, UPS or DHL, chosen for your destination.
- InsuranceFull replacement value, with a signature at the door.
- TrackingA tracking number by email the moment the parcel is collected.
How long it takes
- 1In stockLeaves us within two working days.
- 2Made to orderMost settings take about 10–15 days — you get a date before you pay.
- 3On its wayWithin the United States, usually two to four working days after it leaves us.
Delivery
Nothing is left on a doorstep or with a neighbour: every parcel needs a signature. We do not offer same-day dispatch, and every piece is sent from our own atelier.
Outside the United States
We ship to more than twenty countries. For an international order, ask us before you buy and we will confirm delivery times and any duties or taxes for your country. Within the United States, sales tax is calculated at checkout — the figure you approve is the figure you pay.
Sending something back
Return an unworn piece within thirty days for a full refund — the return postage is ours. The details are in our returns policy.
Where is my order?
Send us your order number and we will find it.
Contact us
